Why was my order failed?
Your order may fail for the following reasons:
1. 3D Secure (3DS) is not active on your card:
For extra fraud protection, 3D Secure (3DS) requires customers to complete an additional
verification step with the card issuer when paying. Typically, we direct the customer
to an authentication page on their bank’s website, and they enter a password associated
with the card or a code sent to their phone. Please activate it by contacting your bank.
2. Card expired:
Please check the expiry date of your card.
3. Insufficient funds:
Please check whether your balance has sufficient funds.
You can also contact us using the form below for further assistance.